Shop orders are dispatched within 2-3 working days via Hermes 48 hour delivery. We aim to have your orders with you in 7 days. If you have an urgent order needing placed please let us know and we can use Royal Mail next day delivery.
We cannot be responsible for packages lost, all packages are tracked once they leave us. Tracking details can be provided. We only ship to mainland UK.
Shipping charges: Parcels up to 1kg - £3.99 Parcels between 1-2kg - £4.99 Parcels between 2-5kg - £6.99 Parcels between 5-10kg - £7.99 Large parcels 10kg+ - £9.99
All forage and branches are home grown and dried here at the rescue gardens and allotment. They are 100% organic, therefore we cannot guarantee you won’t ever find a ‘natural’ item within (little beastie). Our willow baskets are made locally using our 100% organic willow, woven and handmade. 100% safe for small furries to chew and eat.
All of our own packaging is 100% recyclable and we will avoid using any single use plastic items when possible. Our hay sacks can be recycled here at the rescue if you bring them back to us.
Disclaimer: Please be responsible with toys, diet and medical items. Use supervision when required. Always seek medical advice from an exotic veterinary professional.